Cancelations
Orders may be canceled within 3 days of submission and no cancelations are possible once the product is delivered.
Several types of goods are exempt from being returned or exchanged. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned nor exchanged. You are eligible for a refund when/if the goods are damaged, or breached (broken vacuum seal), or if the product is due.
In the case of foodstuffs, given their shelf life and hygiene regulations, once the bag is opened there is no cancellation, only a refund.
If your order is not exactly what you expected, please contact us first at contact@donakalaka.co we’ll be happy to replace it.
Refunds
Our refund policy lasts 7 days. If 7 days have passed since the arrival of your product, we can’t offer you a full refund.
To be eligible for a refund, you must send a description and proof of the state in which you received the item, whether broken, breached, or overdue. Photo with proof of date must be sent to contact@donakalaka.co.
Conditions:
- If the product is spoiled or damaged on arrival customer is entitled to a 100% refund.
- If the product has not arrived within 9-10 working days.
- There are no returns. Please do not send items back to the seller.
- In case of a refund, the transaction will be carried out through the original payment method used in the order (i.e. Paytrial and not through direct bank transfer).
- To complete your refund, we require a receipt or proof of purchase and order number.
Once your claim is received and inspected, we will send you an email to notify you that we have received your claim. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the transfer will be issued within a 14-day period.
Late or missing refunds
If you haven’t received a refund after 14 days, please first re-check your bank account. Then contact your credit card company, since it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@donakalaka.co.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Contact information:
Obscura Creative Services
3243799-5
Korsitie 1b, 11
00730
conatct@donakalaka.co
Shipping
Once your order is verified and your payment is approved we’ll ship your order. This takes approximately 2 -5 business days, not including weekends or holidays. Therefore, delivery-time quotes begin when the package leaves the warehouse.
Products are shipped from the Doña Kalaka warehouse located in Southern Finland. Once your delivery is on its way, you’ll receive a confirmation email with a tracking code so you can track your order. In order to be able to send you a confirmation email, we need the email address that you are asked for during the shopping process.
All shipping costs will be calculated at checkout. Please note that all costs related to local customs are not covered by us.
All items under 250 gr are shipped for variable prices between 4.11€ to 11.26€ depending on their weight. Our freight service company procures the best prize according to the weight, distance, and time determinations. More information about how fuel prices affect everyday freights can be found here.
Traking your shipment
You can track the delivery status online at any time using your order tracking ID from here. You can see your package’s tracking number on the delivery confirmation, which you will receive by email when your package has left our warehouse. The delivery information is updated in the tracking service within a few hours after the package has left our business.
Payment
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
Prices & Taxes
When you order inside the European Union the prices include Finnish VAT (Value Added Tax). It is 14 % for food. If we deliver outside European Union, we don’t charge VAT, but you will pay local tax in customs clearance. For outside EU delivery, please contact us at contact@donakalaka.co.
Doña Kalaka is not liable for any products which are held in the local customs of the customer’s country, and will not return money to the customer if goods are lost or returned to the sender by the customs.
Data
Doña Kalaka collects certain personal data from customers such as name, email address, purchesing preferences & information, and technical data using cookies to determine trends and sales performance. This allows Doña Kalaka to better serve customers and expand the business in a sustainable and respectful way. This website has different add-on parties which enable payment and shipping (Paytrail & Shipit). They collect data on their services, therefore, they are privy to information regarding these topics (payment methods and addresses).
Doña Kalaka does not collect any sensitive personal data, such as data concerning health.
Comments
Doña Kalaka site does not collect any information from comments, however, WordPress collects by default some of it.
Media
All media information is available from our homepage and social media channels. We do not collect any data from those.
Contact forms
By purchasing through Doña Kalaka’s webshop you create an account. The information and personal data captured is kept for one year when your account is inactive. Doña Kalaka does not use the information submitted through the system for marketing purposes.
Cookies
The cookies used in Doña Kalaka’s web site uses include the ones installed by default by WordPress, Shipit, Markup, Paytrail, Weglot (translation plugin), in addition to the available through Facebook, Instagram, and Tik Tok accounts.
How long does Doña Kalaka retain your data?
We retain personal data from inactive accounts for one year. Customers have the right to request the removal of their personal data from orders and from bulk orders.
What rights do customers have over their data?
Customers can request the removal of their data from our system at any time.
Where is customer data is sent to?
Doña Kalaka webshop relies on services from companies outside EU. Therefore, your data is shared with corporations such as Meta (Facebook, Instagram) and other social media platforms such as TikTok. Other third parties that have access to your data, reside in EU and enable payments and shipping (Paytrail & Shipit).
What data breach procedures does Doña Kalaka have in place?
We rely on the protection offered by our host WordPress, and the protection Paytrail and Shiptit have for their own data collection.